All products are 100% Guaranteed. Your complete satisfaction is our aim. We take atmost care for prompt delivery of your ordered items. We Guarantee to deliver Quality products that you are sure to enjoy.
Non-delivery of goods:
If the goods are not delivered, EmporiumOnNet.com will take action immediately after you have registered your query. If the dispute cannot be resolved, EmporiumOnNet.com will refund your advance payment upon approval of your claim.
Item must be returned within 14 Days after the receipt of the ordered items. Refund will be given as money back after deducting the shipping charges from the ordered amount. Return shipping charges has to be borne by the buyer.
Gifts to India:
Replacement – items not received in good condition In case of perishable items, the request for replacement should be submitted within 24 hours of receipt of the items. In case of all other items, the request for return / exchange should be submitted within 48 hours of receipt of the items. There are no extra shipping charges for the delivery of replacement items.
Refund against non-delivery (delivery through courier):
For delivery of goods through courier, our logistics partners will attempt delivery of the items thrice. Incase the delivery is not executed during all the three attempts, due to recipient not available/premises locked, etc., the customer shall still be charged for the order. In case the delivery is not executed at all, the customers can request for refund against the non-delivered goods.
Refund against non-delivery (cakes and flowers):
For delivery of cakes and flowers the delivery of items will be attempted only once. Being perishable in nature, neither Emporiumonnet.com nor our enabling partner will not be able to provide any refund against such items. However if for some reason the deliveries are missed or have not been attempted, the customers can request for a refund against the non-executed deliveries.
Refund against cancelled orders:
For all the approved cancellation and refund,an amount of 10% will be deducted from the order amound as cancellation / refund fees.
In case of multiple goods being ordered, if the delivery is not done for certain items, customers will be refunded against the non-delivered goods or services.